We are independent third party service providers who provide guidance and related tips on setting up your printer and downloading & installing software drivers from 123.hp.com/setup . Also, we provide simple fixes for your printer related issues and queries. We are not specifically tied-up with HP and its services in any way nor do we trade any of its products or services. We’ve intended the usage of all the images, logos and content on this website for informational purposes alone. For issues related to service and warranty, contact the manufacturer directly and thoroughly examine our privacy policy.

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123hpcom.support is an individualistic service provider functioning for the technical guidance of Printers. We are third-party services and are not bonded with HP and its services nor we do trade products or services.

HP Printer Setup from 123.hp.com

  • First, open the cardboard box and remove the accessories on top.Then, tilt the printer box and gently drag the printer out of the box. Remove the cover on the printer and peel away the tapes. Next, open the ink cartridge access area and remove the packaging materials. Lastly, check the Paper Tray for packaging materials and remove them.
  • First, open the ink cartridge access area.
  • Then, remove the wrapper from the cartridges. Next, peel away the transparent film on the contacts.
  • Insert the cartridge into the slots. The method of inserting the cartridges into the slots depends on the model of your HP Printer.
  • Connect one end of the power cord to the rear of the HP Printer and the other end to the wall outlet.
  • Press the Power button and switch on your printer.
  • If your printer has a touch-screen, follow the instructions to complete the initialization.
  • First, open the Paper Tray and slide the Paper width guides away from each other. The paper tray may be located behind the printer or in the front. 
  • Next, align a stack of papers on a hard surface and insert the stack into the tray. Adjust the paper-width guides and make sure they touch the edges of the paper.


The Wireless Setup Wizard helps you connect your printer to your system through a Wireless Network. Make sure that you have the following items before you get started with the process. These requirements are applicable irrespective of whether your printer has a touch-screen panel or not.

   i) Network Name (SSID)

ii) Network Password.

Wireless Setup - HP Printers without touch-screen

Wireless Setup - HP Printers with touch-screen

  • First, press the Wireless button and Start Copy Black button at the same time. 
  • If your printer doesn’t have a Copy Button then press the Wireless button and Information button at the same time
  • Your HP Printer will print out a test report. Follow the instructions on the test report to complete the Setup Process. If your printer has connected to the system successfully, you’ll see that the Wireless light becomes solid.
  • Go to the home screen of your printer and touch the Wireless icon of your printer.
  • Then, touch the Network Settings or Setup menu. Next, tap the Network or Wireless menu.
  • Now, select the Wireless Setup Wizard and follow the instructions on the screen to connect the printer to the network. Make sure that you enter the password correctly as passwords are case-sensitive.


Before you begin the USB setup, make sure that the following requirements are satisfied.

  • Your HP printer is turned ON and in a ready state. The USB cable is not more than 3 m in length.
  • If you see that the USB cable is connected to the computer, make sure that is disconnected.
  • Next, go to 123.hp.com/setup and enter the name of your printer in the search box. 
  • Then, press the Search button and hit the Download button to start the download.
  • Wait for your system to download the HP Easy Start Utility.
  • Next, open the software and follow the instructions on the screen to start the installation. The system will ask you to choose between Wireless, Wired and USB setup.
  •  Choose the USB option if you want to connect your system via USB. Choose Wireless if you want to connect your system to Wi-Fi. Now, follow the guided setup to complete the software installation process.


      • First, switch on your printer and Apple device. Then, connect them to the same Wireless Network. Next, open the document that you want to print, on your Apple device. Then, tap the Share icon and the Print icon.
      • Next, change the Printer Settings and set the number of copies, page range, etc. Lastly, choose the Print option and wait for the Printer to print the document.

    Make sure that you’ve downloaded and installed the full-feature software driver from 123.hp.com



      • First, check if your printer has enough paper to complete the print job.
      • Then, open the document that you want to print. Next, click File and select the Print option.
      • Select the name of your HP Printer and then choose Printer Properties, Preferences or Printer Setup.
      • In case there’s a Printing shortcuts tab, you can choose printing on both sides directly.
      • Next, choose between the Booklet and Tablet style.
      • Then, click OK and then Print to start printing the document.
      • Once the first sides of the documents are printed, remove them from the tray.
      • Follow the instructions on your computer screen or printer control panel to learn how to load the paper into the tray.
      • This depends on where the Input Tray is located in the printer.
      • You can download and install the printer drivers and software from 123.hp.com


To scan documents to the system, you must first download and install the software drivers from 123.hp.com/setup .

Then, open the scanner glass lid and place the printed side of the document on it. Close the scanner glass lid and touch the Scan button on the control panel. Next, select the type of Scan job and touch Scan. Once the scan is complete, it’ll automatically open in the desktop. You can save it to the required folder.

Scanning with printers without a touch-screen panel

First, open the HP Printer Assistant. Then, place the document on the scanner glass lid. Next, click the “Scan a Document or Photo” in order to open the HP Scan software. You can select the scan type and scan shortcut. To see how your scan will look, you can use the Preview Scan option. If you want to change the destination in which your scan will be saved, simplu go to Advanced Settings, click More, then choose destination and browse.


Make sure that you satisfy the following requirements to scan documents directly to e-mail .

  • To be able to use Scan to E-mail, you must have a local e-mail client like Microsoft Outlook, Mozilla Thunderbird or Live Mail installed on your computer.
  • If you don’t have a local e-mail client, you must manually attach the scanned document to your e-mail.
  • Before scanning from the e-mail ,the printer must have printer software and drivers from 123.hp.com.

To scan your document to your e-mail, follow the steps below

This is for HP printers with and without touch-screen.

  • First, click the power button to start which is in the top left corner of the printers backside.
  • Then open the HP Printer Assistant and go to Scan. Then, go to Scan Shortcut on the right and select Scan to E-mail.
  • Next, place the printed-side of the article face down on the scanner glass and close the scanner glass lid.
  • When you’ve finished changing the Scan Settings, you can choose the Scan option to start the Scan process.
  • Next, click Send to automatically open an e-mail message with an attachment.

Note that you must download and install the full-featured software drivers from 123.hp.com or 123.hp.com/setup so that you can use this scan feature.


Epson Printers are multitasking compact Printers suitable for office usage.

  • This Printer  makes Printing at affordable price using the large volume Ink Tanks.
  • The The Print heads in these Epson Printers uses Piezoelectric technology to make High quality printing.
  • It enables the Print, scan, copy and fax jobs either by the wired or wireless connection. This Printer supports Apple Airprint and Google cloud Print thus makes easy mobile Printing of  your  documents and photos.
  • The  Epson Printer simple startup steps makes the user feel comfortable for further usage. This Printer can make quickly  Print pages in larger number  and at cheaper cost.
  • The Ink refilling process with this Printer is easy and hygienic. This can reduce Printing cost for each page, thus budget friendly for offices and  firms. This Printer enables the  best quality scanning of photos and documents.
  •  It can make good quality color Printing in the A3 sheets. When used in offices, this printer can give larger outputs.


Canon Printers are very attractive top brand Printer available in the market .

  • These Printers give out best standard Printouts especially in Photo Printing.
  • The genuine Printer Ink brings out this standard of Printing . This Printer makes fastest Printing and thus saves time of the user.
  • It is available at affordable price and the cartridge of this Printer has high endurance , hence better than any other Printers.
  • These Printers are most suitable for the businesses because of its good quality and quickest Printing. The cartridges and other components in this Canon Printer are of high standard and can go longer .
  • Canon Printers uses recycleable materials that can reduce the environmental pollution than any other Printer and these Printers produces safest data handling.
  • These printers have come out with new ideas and technology that pleases the users.


For printers with a touch-screen based control panel

  • Load the document onto your printer scanner glass.
  • Touch the Copy Document or Copy Photo option on your printer.
  • Next, tap the Settings icon on the HP Printer’s home menu to view Advanced Settings. 
  • Using the Advanced Settings, you can copy on both sides, copy ID cards, etc.
  • Then, touch Start or go back to the main menu and then touch Start Black, Start Color or OK to start the Copy job.
  • Having any issues with setting up printer,downloading and installing printer software visit 123.hp.com.

For printers without a touch-screen based control panel

  • If your HP Printer has a scanner flat-bed, open the scanner glass lid and load the document print-side down.
  • If your HP Printer has a document feeder, load the document print-side up into the feeder.
  • Next, press the Start Copy Black or Start Copy Color. 
  • If you want more than one copy, tap the Copy button for as many number times as the number of copies that you require.
  • The copying process starts after the last button press is over.

Deskjet Printers are some of the cheapest and efficient printers for home use. If you don’t use your printer frequently then a Deskjet Printer would be the wisest investment. In case you’d like to print documents frequently, you might want to check out Deskjet Printers that come with an Instant Ink Plan so that you can save a huge amount on Ink cartridges. You can also enable Web Services that offer remote printing services. These help you print documents from anywhere with ease. All you need to do, is download the full-featured software drivers from 123.hp.com/setup and also have an active internet connection.


Like the name suggests, the HP Envy Printers are designed to garner glances for its style. This series of printers are specifically known for their ability to print high quality photos and documents. Some of these printers have see-through scanner lids and the ability to print a document using a USB stick alone. It can also give you 25 page booklets without any border and also save a lot of papers. Moreover, you can also subscribe to Web Services, and the Instant Ink plan if you want to save ink and money.


The OfficeJet Printers can be of great use to you if you want to print a large number of documents at home or at a small house. All of the printers in this series are multi-functional and use lesser ink to print more than 1000 pages per month. Like the Deskjet and Envy printers, these printers also have the option to subscribe to Web Services like ePrint and AirPrint.

HP-Officet Pro-ModelsThe OfficeJet Pro printers have a larger print volume than the OfficeJet printers. If you’re very particular about deadlines and high-quality prints, the OfficeJet Pro printer should be your first choice since it can print more than 20 pages per minute while offering no compromise on the quality of the prints. You can also subscribe to the Instant Ink program and subscribe to Web Services.


You might see a series of blinking lights on your printer depending on the error state that your printer is in. Follow the steps below to clear the error messages.

Attention Light is Blinking

First, slide out the Paper Output Tray and open the Paper Output Tray extender. If the light stops blinking, skip the rest of the section. In case the Attention Light doesn’t stop blinking follow the steps below. Check if there’s a paper jam in any area of the printer. Also check if there is any debris in any of the Paper Tray. Try to reset your printer. You can also clean the Paper rollers and see if the blinking stops. Print a Printer Test Page. If you can print the test page, it means that there’s no problem with the printer hardware.

If the issue still persists, you can call us to get your printer serviced.

Attention Light + Both the Cartridge Lights Blinking

To solve this issue, simply check if there’s an ink carriage jam or if the ink cartridge door is open. If you happen to find an ink carriage jam, clear it from the ink cartridge access area.

All the lights are Blinking

This means that the printer is in an error state. To troubleshoot this error, follow the steps below.

Reset your printer. You’ll find a section that tells you how to reset your printer, on this page. If you’ve connected your printer to the wall outlet with a power strip, remove the strip and connect it to your wall outlet directly. In case none of the above solutions work, you must get your printer serviced so that it functions properly.


Resetting your printer is the best option to resolve any printer issue. Follow the steps below to reset your printer.

First, switch on your printer and make sure that it is active. Then, remove the power cord from the rear of the printer while the power is still on. Once you’ve removed the power cord from the printer, plug out the power cord from the wall outlet of the printer. Let the printer rest for about 60 seconds. Then, plug the printer power cord back into the printer and switch on the printer. Now, try printing the document again.Get the updated  version of the printer software and drivers from 123.hp.com.


First, go to Settings and then Printers. Right-click on the printer icon and click use Printer Online option. If this doesn’t work, double-click your printer and click cancel All Documents. Your printer might not start printing documents if it already has documents lined up in the printer queue. 

 Re-install the software drivers from hp.com/setup . If this doesn’t work, uninstall and re-install the printer from the Settings option. Download the HP Print and Scan Doctor. Then, click Start and then select the name of your printer. You can click Fix Scanning or Fix Printing depending on the problem that you’re facing.


First, check the Paper Input Tray and Paper Output Tray for Paper Jams. If you find that there are any papers stuck in either of the places, gently remove them. Next, open the ink cartridge, wait for the slots to reach the center and plug out the power cord. Slide the ink cartridge slot to the extreme end.

If the above steps don’t work, check the ADF and the rear of the printer. Don’t switch on the printer while you check it for jams. In case the problems persist, try cleaning the paper feed rollers and check if the ink cartridge contacts have plastic film stuck to them. If the paper jam issue persists, you can call us to fix your HP Printer or type your printer name and model from 123.hp.com to get help.


Yes, HP Printers can print on both sides of the paper. Some printers come with an Automatic Document Feeder that prints on both sides automatically.  If you’re using printers that don’t have an ADF, you’ll have to manually flip the pages when the printer has finished printing on one side.

All the HP Printers that have an option to enable Web Services can use the AirPrint service to print documents. For a more detailed list visit either HP’s or Apple’s website to see if your HP Printer is compatible with the AirPrint service.

No, HP also has Laserjet printers that come under the LaserJet and LaserJet Pro series. However, the most widely used series i.e Deskjet, Envy, OfficeJet and OfficeJet Pro are inkjet printers that are relatively cheaper than the Laserjet printers.